Last updated: 2 June 2026. This template is general information for an Australian car sourcing service and should be reviewed by a qualified Australian lawyer before relying on it for compliance.
1. Who we are
Auto Advocate Australia provides car sourcing, negotiation and related enquiry services for customers in Australia. We are not a dealership, lender, insurer or salary packaging provider unless expressly stated in writing.
2. Personal information we collect
We may collect personal information that you provide through our website forms, phone calls, emails or messages. This may include:
- your name, phone number, email address and preferred contact method;
- vehicle preferences such as make, model, budget, colour, condition, finance interest and timeline;
- information you choose to include in enquiry messages;
- technical information such as browser type, device details and general website analytics where enabled.
3. Why we collect and use your information
We collect and use personal information to respond to enquiries, understand your vehicle requirements, source options, negotiate with dealers or suppliers, prepare indicative quotes, improve our website, manage customer relationships and comply with legal obligations.
4. Disclosure of information
We may disclose relevant information to trusted third parties where reasonably required to provide our services, including vehicle dealers, brokers, delivery providers, inspection providers, finance or salary packaging providers that you ask us to involve, website hosting providers and form processing providers.
We do not sell your personal information. We only share information where it is reasonably connected to your enquiry, where you have asked us to, or where the law requires it.
5. Website forms and third-party tools
Our website forms may be processed by third-party services such as Formspree and hosted by website platforms such as Netlify. These providers may process or store information outside Australia. By submitting a form, you understand that your information may be handled by those service providers according to their own privacy and security practices.
6. Marketing communications
We may contact you about your enquiry or related services. We will only send marketing communications where allowed by law. You can ask us to stop sending marketing messages at any time by contacting us.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We keep personal information only for as long as reasonably needed for our services, business records, dispute handling and legal obligations.
8. Access and correction
You can request access to personal information we hold about you or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.
9. Complaints
If you have a privacy concern, contact us first so we can investigate and respond. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
10. Contact us
Email: info@autoadvocateaus.com.au